Terms of Service.
Minimum Order
Understanding that venturing into a new supplier relationship can be daunting, we've alleviated concerns by eliminating minimum order restrictions, with the exception of purchasing in packs (Full Packs or Half packs - A Size Run). All our styles are exclusively available for purchase in packs, offering different ratios tailored to meet your business requirements.
Standard pack: Size 6-16 (122221); Size 8-16 (22222)
Plus pack: Size 8-18 (222221); Size 8-18 (222222)
Knit pack: Size S,M,L,XL (2222); Size S/M, L/XL (4:4)
Order Cancellations
So In Style Pty Ltd has a policy in place wherein orders cannot be cancelled once they have undergone processing and payment has been received. Should you seek cancellation under special circumstances within the bounds of your legal rights, it is imperative to return the goods to us within 14 days, maintaining their original condition. Refunds will not be processed for goods that have been used, worn, or damaged. The customer is accountable for the expenses associated with returning the cancelled goods. To facilitate the identification of received goods, it is requested that customers adhere to the return procedure outlined in our Returns Policy. Refunds for returned goods, excluding any delivery charges, will be issued within 30 days following the receipt of the returned goods. It is emphasized that, notwithstanding other provisions, these terms and conditions do not negate, limit, or modify the consumer guarantees established by consumer protection legislation, including the Australian Consumer Law or the Competition and Consumer Act 2010.
Return Policy Within Australia
So In Style Pty Ltd team takes great pride in crafting each garment and is committed to upholding a stringent standard of quality through multiple checks during the production process to ensure customer satisfaction. Consequently, we retain the right to decline returns unless there is a manufacturing fault. If a product is considered damaged under the customer's care, So In Style Pty Ltd assumes no responsibility for the fault. Additionally, So In Style Pty Ltd reserves the right to either replace or repair the product whenever feasible. It is important to note that we do not provide refunds; in instances where a replacement is not possible, a store credit with an expiration date will be issued at the original purchase price. We kindly request that all stock be thoroughly inspected upon receipt, as we cannot accept loose pieces or packs beyond a 30-day period from the Goods' receipt. Furthermore, we do not entertain returns due to a change of mind; only faulty items complying with our company policy may be returned if they meet specific criteria.
All returns must be initiated within 30 days of receiving your order; any items sent back after this period may be declined.
The returned items must be in their original condition, with Fria label or Silver Wishes label and swing tags still attached, and they should be in the original packaging.
Items should be unworn, unwashed, free from perfumes, and devoid of makeup and stains.
Following the receipt of your returned package, our team will conduct a thorough inspection before issuing a replacement or store credit. So In Style retains the right to reject a return if the item(s) show signs of use, soiling, wear, or any form of damage, or if there are excessive perfumes or scents on the fabric. You will be notified if your return does not meet the eligibility criteria.
To return defective items, it is imperative to adhere to the guidelines outlined in our Return Policy. Initiate the return process by sending an email to salesvic@soinstyle.com.au indicating your intention to return faulty goods. Provide comprehensive details, including item specifics (order/invoice number, style code, colour, and size) along with a detailed description of the defect or fault. Include clear images of the fault, ensuring the item's swing tag is visible in the same image.
Upon receiving your returned package, our team will conduct a thorough inspection before issuing a replacement or store credit. So In Style Pty Ltd reserves the right to reject returns for items that show signs of use, soiling, wear, or damage, or if they exhibit excessive perfumes or scents. Notification will be provided if the return is deemed ineligible.
Include a returns note in the parcel with your shop name, address, invoice number, and faulty item details. Failure to include sufficient details may hinder our ability to confirm your return. Also, enclose a tax receipt of the postage in your return package to facilitate the crediting of postage fees (applies to Australian customers who purchased full-price items only).
For sale items, there are strictly no returns or exchanges. In the case of a faulty sale item, we will replace it, but the customer is responsible for the postage back to us. Goods must be returned promptly upon discovering any defect or fault, with all packaging and original swing tags securely attached. Please allow seven (7) business days for the processing of your replacement or credit from the date our team receives the returned item. Notification via email will be provided once the store credit is created or a replacement is dispatched.
For all returns, we recommend using a traceable delivery method to ensure safe return. So In Style Pty Ltd will not be liable for any loss or damage to parcels returned to us. It is clarified that nothing in this statement removes, restricts, or modifies the consumer guarantees provided for in consumer protection legislation, including the Australian Consumer Law or the Competition and Consumer Act 2010.
Exclusivity Policy
At So In Style Pty Ltd, we implement a policy to limit distribution to a maximum of three customers per suburb/postcode, a decision influenced by our substantial stock volume and regular introduction of new arrivals, vital for sustaining our business operations. When you choose to be our stockist, you acknowledge that we may supply or be supplying to other shops in your area. Customers will be notified if the area has reached its capacity. Our team will engage in discussions and establish agreements with each customer within the area to prevent any clash of styles. Should a customer wish to request exclusivity for the area, a minimum annual spending of $50k must be met. The total annual spending will be analysed and reviewed every year.
